Refund & Return Policy
We want you to love our products as much as we f*cking do because, let's face it, you're our kind of people. So, we're here to make your shopping experience with Filthy Animal as enjoyable as day drinking with your BFF's!
Free Shipping (Australia Only)
Hey there, Aussie mates! For all you legends down under, we've got your back with FREE SHIPPING on orders over $120 within Australia. It's like a little gift from us to you, minus the fancy bow.
30-Day Return Policy
Now, let's talk returns – sh*t happens, right? So, you've got a solid 30 days to decide if your purchase is still rocking your world. But if a month has gone by since you hit the "Add to Cart" button, we'll send you a virtual hug, but sadly, we can't offer you a refund or exchange. Time waits for no one, darlin'!
Refunds (if applicable): If you made the mistake of gifting your purchase to a Karen, who doesn’t have a sense of humour, please contact us at hello@filthyanimal.com.au. Once we've given the right amount of eye rollin' and we've got your return in hand, expect an email from us with all the juicy details. We'll spill the tea on whether your refund is a green light or a no-go.
If it's a go, we'll fast-track the process and apply a credit to your credit card or original method of payment within a reasonable timeframe. We're not about to ghost you like your last one night stand.
Late or Missing Refunds (if applicable)
Feelin' like you've been ghosted by your refund? No worries, we've got some detective work to do. First, reach out to your credit card company – sometimes, they take their sweet time making it official. Next, give your bank a nudge – there's usually some behind-the-scenes action before that refund lands.
If you've done your sleuthing and still no refund, slide into our DMs at hello@filthyanimal.com.au.
We hope this clarifies things, but if you've got more questions or just fancy a chat, don't hesitate to reach out to us at hello@filthyanimal.com.au. We're here to make sure your experience with us is as cheeky and f*cking fabulous as our products!